Options to reassign task to alternate manager
Summary: Options to reassign task to alternate manager
Content (please ensure you mask any confidential information):
We have a use case where the alternate manager should be performing certain tasks in a Journey. I am aware that I currently can only assigned to the worker, line manager, AoR, initiator, or specific user. Given that the alternate manager is a different person for the majority of our population, it doesn't make sense to got the AoR route. Similarly all the journeys won't go to a single specific user. We are thinking that we will have to assign the task to the line manager initially and use HDL to reassign. It seems like it wouldn't be a great