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I9 section 1 under Redwood Journeys giving error

in Journeys 2 comments

Summary:

When an employee goes to complete their I9 task under Redwood Journeys, he/she gets the below error.

Content (please ensure you mask any confidential information):


I understand from Oracle representative other customers have experienced this but they resolved on their own. Can anyone offer a solution of what they did. I have an Oracle ticket opened but they cannot see what other customer service tickets resulted in.

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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