Unable to report a life event from employee benefits self-service - Redwood

Summary: Unable to report a life event from employee self service. The employee has active benefit relationship and is eligible to report self-assigned life events.

Error: You can't report a life event at this time. Either you don't have an active benefits relationship or you aren't eligible to report any life event. Contact your benefits administrator.

Please help if I need to run any other process? I had added the necessary roles and priviledges.

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