Workflow Agent Subtask Type in Guided Journeys (25C) — Cloud Customer Connect
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Workflow Agent Subtask Type in Guided Journeys (25C)

in Journeys 1 comment

Summary:

How to configure Workflow Agent

Content (please ensure you mask any confidential information):

Hi Experts, we are testing the new subtask type for guided journeys "Workflow Agent", but as soon as I select this option when configuring the task, no workflow agents can be selected. Does anyone know where to configure the Workflow agents? Should they configured by accessing the AI Agent Studio quick action available under the Tools tab? What is the main difference between RAG Agents and Workflow Agents? Thanks in advance for clarifying these topics

Version (include the version you are using, if applicable):
25C

Code Snippet (add any code snippets that support your topic, if applicable):

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