LOA and Return from LOA error - Rate Overlap for the standard rate — Cloud Customer Connect
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LOA and Return from LOA error - Rate Overlap for the standard rate

in Benefits 2 comments

Summary:

We have business require to setup coverage and rate end date of Life Insurance plan, post six month of event date. To achieve this we created Coverage start date and Rate Start Date fast formula and attached the same at Life Insurance plan Life event Enrollment level with Previous Coverage and Rate end date as 1 Prior code for LOA life event.

Now the current case is, employee is returning from leave before six month and while trying to process Return from LOA life event, getting attached error as it is over lapping rate start date.

For example: Employee went on Leave on April 2025, based on setup coverage and rate is ending on end Oct 2025. But employee decided to Return back from leave on Aug 2025 so business is running life event and getting error as Rate end is already showing Oct 2025 and Return from Leave ( Aug 2025) is returning some rate start date from Sep 2025 so it is overlapping and giving error.

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