Journey task comment by performer included in the task completion notification — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Journey task comment by performer included in the task completion notification

Summary:

I have a use case where the outcome of a contextual journey task is to send a notification to the owner, and the owner needs to know the outcome of the task.

I know it's possible to make user-defined content for the task alert in the journey itself but the comment is sometimes very important along with the outcome of 'completed' or 'marked as not applicable'.

Is there a way to include the task comment that was added directly on the task in the alert content? This would reduce the steps for the receiver of the notification in navigating to the journey via the 'Change assignment' page to see the comment since that's where the journey is.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!