Issue with Post-Survey Task Triggering to Wrong Line manager — Cloud Customer Connect
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Issue with Post-Survey Task Triggering to Wrong Line manager

Hi Team,

We are working with the Learning module. Currently, once a learner completes a course, the post-survey task is supposed to be sent to the learner’s line manager via the Journey process.

This process has been working correctly. However, two days ago, the post-survey task was triggered to the correct employee, but the task was allocated to a different line manager, who is not the learner’s actual manager.

Has anyone faced a similar issue, or can provide insight into why this might be happening?

Thanks,
Hariharan

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