Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life Plan — Cloud Customer Connect
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Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life Plan

When testing 2026 Open Enrollment, I noticed we had several hundred "Proof of Good Health" action items trigger because the system is automatically increasing the coverage amount to 150K and suspending the coverages for everyone that is already currently enrolled in Supplemental Life for <150K.

How can we stop this? The system should allow the employee to carry forward their currently elected and approved coverage amounts for Supplemental Life from 2025 into 2026, without triggering an EOI (unless the employee actually does request to increase their coverage amount with Open Enrollment)?

Example/Screenshots:

As of 12/31/25, employee has $50,000 approved and elected since 1/1/2025

Then on 1/1/2026, this is what the plan shows

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