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Manage Customers – “Contains” search not returning results (Organization Name)

edited Aug 28, 2025 3:32PM in Receivables & Collections 5 comments

Organization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):

TTI

Description (Required):

Manage Customers – “Contains” search not returning results (Organization Name)

Use Case and Business Need (Required):

Hi Team,

We’re seeing inconsistent behavior in Manage Customers search and need guidance/a quick fix.

Issue summary

When we search by Organization Name – Starts with, results appear as expected.

When we switch to Organization Name – Contains with the same keyword, no results are returned.

Navigation / where it happens

Navigator → Receivables (or Customer Data Management) → Manage Customers → Advanced Search → Organization Name

Tagged:

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