AI Agent task is not displaying when Guided Journeys used in Journey Tasks — Cloud Customer Connect
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AI Agent task is not displaying when Guided Journeys used in Journey Tasks

in Journeys 4 comments

Hello

Hope everyone is doing well!

We created a Journey for Employee Absence and added a Guided Journey task in this Journey. Guided Journey has two Tasks - one for AI Agent for Absence Analysts and Another Task to collect Leave Start Date and Leave End Date. When employee is accessing the Journey, they can see only 2nd task and AI Agent Task isn’t available (as mentioned in the below screnshot). Our hope was that once we add Guided Journey with AI Agent to the Journey, Employee will be able to access the AI Agent within the Journey.

Release - 25C

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