Unable to Reset MFA, Can't Provide Full Verification Information — Cloud Customer Connect
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Unable to Reset MFA, Can't Provide Full Verification Information

Summary:

I lost my MFA and need help to reset it, but I can't remember all the exact details required for verification. Despite providing as much information as possible through the live chat agent, I was unable to resolve the issue.

Content (please ensure you mask any confidential information):

What I can provide correctly:

  • Tenant ID
  • Registration email
  • Full number of the registration card

What I cannot provide:

  • Phone number (I have changed it over the last 4 years)
  • Registered postal address (I have moved recently and can't recall the address I used when registering)

Request for assistance:
Could someone please assist me in resetting my MFA or guide me through an alternative way to verify my identity? I understand the importance of security, and I am willing to provide any other details if necessary to proceed with the recovery.

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