Unable to Reset MFA, Can't Provide Full Verification Information
Summary:
I lost my MFA and need help to reset it, but I can't remember all the exact details required for verification. Despite providing as much information as possible through the live chat agent, I was unable to resolve the issue.
Content (please ensure you mask any confidential information):
What I can provide correctly:
- Tenant ID
- Registration email
- Full number of the registration card
What I cannot provide:
- Phone number (I have changed it over the last 4 years)
- Registered postal address (I have moved recently and can't recall the address I used when registering)
Request for assistance:
Could someone please assist me in resetting my MFA or guide me through an alternative way to verify my identity? I understand the importance of security, and I am willing to provide any other details if necessary to proceed with the recovery.