Restricting the technicians to start next day activity if previous day activity is still in started — Cloud Customer Connect
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Restricting the technicians to start next day activity if previous day activity is still in started

Summary: With the overnight work setting set to 24 hours since midnight, technicians should not be able to start the next day activity until they complete the previous days activity in started state.

Content (please ensure you mask any confidential information):

Actual Behavior: Technician is able to start the next day activity even though the previous day activity is in started state.

Expected Behavior: Technician should not be able to start the next day activity if the previous day activity is in started state.

 

With the current behavior the technician is actually starting/working on 2 activities at one time which logically violates the expected behavior.

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