How to use Resource Manager type in Journey — Cloud Customer Connect
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How to use Resource Manager type in Journey

in Journeys 1 comment

Hi everyone,

We have an automated process related to the Probation End Date.

The nudge kick starts an journey with 3 steps:

  1. Manager needs to confirm contract extension for the worker who's probation is about to expire.
  2. Resource Manager needs to validate manager confirmation.
  3. HR acts upon the system either extending contract or terminating employment.

We have configured these tasks based on proceeding task with specific activation criteria, but the issue we are facing is at task 2 since selecting the resource manager as performer is not within the journey's capabilities.

Has anyone encountered a similar issue? And Is there a workaround?

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