Seeking Guidance on Integrating Oracle Knowledge with My HR Helpdesk

Hi

I'm currently evaluating whether—and how—Oracle Knowledge can be effectively integrated with our My HR Helpdesk. After enabling Knowledge in our environment, it appears that agents would need to open a separate browser tab to search for articles in the knowledge base, which feels disconnected from their workflow.

I've also been searching for training resources on Oracle Knowledge, but most of what I’ve found are “What’s New” updates for each release, rather than foundational or use-case-driven guidance.

Could someone help me connect the dots? I’m trying to determine whether leveraging Oracle Knowledge makes sense for the use cases we’re aiming to support, and I’d appreciate any insights, best practices, or training materials that could help clarify its potential value.