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Guidance on Send Dunning Letter Process: Inconsistent Behavior Across Customers

in Receivables & Collections

Hi All,

Greetings!!!

I am reaching out to request assistance regarding an issue we are facing with the dunning letter process in our system. We have observed that the process is functioning correctly for one customer, but not for another, despite both customers having identical configurations.

Summary of Issue:

  • The dunning letter process works as expected for Customer A but fails for Customer B.
  • Both customers have the same system configurations.
  • No error messages are recorded in the log files for the failing case.
  • All steps outlined in the official documentation have been followed thoroughly, but the issue persists.

Actions Taken:

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