Unable to “Incomplete” or Modify a Credit Memo After Apply → Unapply

Summary:

Hi All,

Has anyone come across this situation before?

Our customer wants to mark a Credit Memo as Incomplete so they can correct the accounting distribution. I’m aware that once a transaction has been applied, Oracle normally does not allow it to return to Incomplete status.

In this case:

• The Credit Memo was applied to an invoice
• It was later unapplied
• Status is now Complete
• No “Incomplete” or “Delete” option is available
• The CM is not accounted due to an error, which is why they want to change it
• “Delete Invoices” program does not apply here (works only for Contract Invoices)