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Guidance Required on Sending Custom Email and FYI Notifications for Onboarding Journey Trigger

edited 6:43AM in Journeys 1 comment

Summary:
Send email notification to the performar when ever the journey is trigger

Content (please ensure you mask any confidential information):

Hello Team,

We have an onboarding Journey Template configured. Whenever this journey is triggered, we need to:

  1. Send a custom email notification to the Performer.
  2. Update the FYI Fusion notification text with customized content.

To meet this requirement, I attempted the following:

  • Configured a new alert template in Alert Composer
  • Associated the template under the “Journey Assigned” alert

However, the notification is not being triggered as expected.

Could someone please help by:

  • Explaining the different possible approaches to achieve this requirement
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