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Request for Detailed Documentation on RCS Communication Setup, Configuration & End-to-End Workflow

in Responsys

Summary:

We would like to request detailed guidance and documentation regarding the setup and configuration of RCS (Rich Communication Services) communications within Oracle Responsys.

Specifically, we are looking for clarity on the following aspects:

1.The complete step-by-step process to enable and configure RCS communication.

2.System prerequisites and required configurations for activating RCS functionality.

3.Where and how RCS message templates are created, managed, and approved.

4.The end-to-end process flow, including trigger points and message delivery lifecycle.

5.How the overall RCS communication workflow operates within the application.

6.Integration requirements, including any external systems, APIs, gateways, or third-party providers involved.

7.Security, compliance, and approval considerations, if applicable.

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