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Journey visibility after self-assigning

edited Mar 26, 2026 2:07PM in Journeys

Summary:

I created a Journey using the Health and Safety category as this is related to ADA Accommodations. When a user clicks Start Journey via self-service (Me > Journeys > Explore), it shows it's assigning, but once the assignment is complete, the journey doesn't show right away and instead get this blank screen:

The journey is not seen under My Journeys, but the tasks are seen under My Tasks. The same happened when I created the same journey tasks using the Person category.

What I would want and expect to happen is that when the user clicks Start Journey, it immediately shows up like below:

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