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Employee can not see a journey after press "Start Journey" option

Summary:

A journey was configured to be self-assignable by the employee from the Explore tab. The employee can view the journey correctly in the Explore tab and self-assign it via the "Start journey" option, and receives the notification correctly. However, once they leave the Explore screen and try to view their journey from the "My Journeys" or "My tasks" section, it is not shown as assigned.

The Start Journey option is displayed.

The journey appears to be correctly assigned.

The journey is not visible in the My Journeys or My tasks section

Tagged:

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