You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to handle a returned check in Benefits Billing?

Summary:

Hello experts,

I'm reviewing Benefits Billing functionality for the first time and looking for feedback and experiences in handling returned checks.

Any recommendations on how to handle returned checks?


Content (please ensure you mask any confidential information):

Once a payment is entered, we cannot back it our or modify and we cannot enter a negative payment amount, so I am unsure how to track that the payment was invalid and total owed needs to be updated. Thankfully the volume of such transactions is low, but I could also see a similar ask to handle an incorrectly entered payment (be it applied to the wrong participant or an incorrect amount keyed).

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!