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Workers cannot e-sign (Native Signature) Onboarding Journey task (PER-1532343)

Summary:

I recently configured an onboarding journey and initially tested it successfully— all test cases were able to complete the electronic signature without any issues.

However, when I tested again a few weeks later (prior to going live), I noticed that the electronic signature box is no longer appearing, and I am now encountering an error.

No changes have been made to the task or report since my last successful test, so I’m unsure what may have caused this issue.

(PER-1532343)

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

26A

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