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Open Enrollment not reprocessing on contact relationship update – but works on new contact creation

in Benefits 1 comment

Hi Experts,

I have encountered a scenario during Open Enrollment (OE) and would appreciate guidance on expected system behavior and any recommended best practices.

Scenario

  • Employee is in OE window and OE is already evaluated

Case 1 – Update existing contact

  • Contact created as Emergency
  • Later updated to Spouse/Child

👉 OE is not reprocessed
👉 Contact is not available for designation

Case 2 – Create new contact

  • New contact created as Spouse/Child

👉 OE automatically reprocesses
👉 Contact is available for designation

Observation

  • Updating existing contact does not trigger OE reprocessing
  • Creating a new contact triggers OE reprocessing

Workaround

  • Create new contact with correct relationship
  • Delete old contact
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