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Why am I unable to assign a duplicate resolution request to my user?

edited Jun 2, 2026 10:23AM in Sales 3 comments

I am currently trying to use the 'merge account' action from the redwood account list view. This generates a duplicate resolution request which needes to be assigned so that it can be 'accepted/rejected. However, I do not see my user only 2 colleague users.

Currently lost where to find the correct privileges (apart from the one I assigned myself to see 'customer data management' section).

  • Also ran the ESS jobs:
    • Send Pending LDAP Requests (what it does: Manages requests to create or update users, roles and role grants in LDAP.)
    • Retrieve Latest LDAP Changes (what it does: Synchronizes users, roles, and role grants with definitions in LDAP.)
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