Customer Data Mgmt
Discussion List
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Why am I unable to assign a duplicate resolution request to my user?I am currently trying to use the 'merge account' action from the redwood account list view. This generates a duplicate resolution request which needes to be assigned so … -
Redwood Create Account/Create Party flow, duplicate identification match score is not displayedSummary: In Oracle Sales Redwood Create Account/Create Party flow, duplicate identification is working and similar accounts are displayed in the review section. However,…
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Warning message is not displaying on Redwood page but visible on classic pageSummary: Warning message is not displaying on Redwood page but visible on classic page. Content (please ensure you mask any confidential information): Version (include t…
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Support Required to Restrict Create/Edit Organization Access in CDMHi Team, We have a requirement in Oracle Fusion Customer Data Management (CDM) to provide users with view-only access for Organizations. Users should not be able to crea…
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Where can we store logistic address details such as Dock or Receiving Bay information?Where can we store logistic address details such as Dock or Receiving Bay information? Example- address1-215 E WATER ST address2-CENTRAL PA RECEIVING DOCK city-Muncy Sta…
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Create Customer Contact Point at Account Level using SOAP Webservice- Oracle FusionSummary: i use below steps it created but still Account Contacts not show any phone , and contact points is empty if and Reset API or i need to adust any of below steps …
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Video - Account HierarchiesVideo - Account Hierarchies: Work throughout the account hierchy viewing data at all levels of the accounts to account parent-child relationship -
Is there a REST API or SOAP Web Service to Create Account Site Reference AccountsSummary: Is there a REST API or SOAP Web Service to Create Account Site Reference Accounts The Requirement is that Customer Account Site Reference create/update via REST…
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After Merging Accounts want to remove merged account from accounts list viewSummary: We are merging accounts in customer data management tab. Once the 2 accounts are merged in one master account still we are seeing second account in accounts lis…
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REST API details to pull service request details from My Oracle SupportSummary: We are working on a POC where we are working to create dashboards on our end and the data that the dashboard needs to pull is to project the data with respect t…
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Is it possible to exceed 10 parallel imports when using Oracle Sales Cloud - Import Management?We want to know if it is possible to exceed 10 parallel imports having 500k records each import (Accounts) when using Oracle Sales Cloud - Import Management. If Yes, How?
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Business Events for Customer Accounts, Vendor / Supplier, Sites, PartnerSummary: We want to integrate our custom application with Oracle ERP product. As part of integration we ingest master data like Customer Accounts, Vendor / Supplier, Sit…
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We don't want to update parties via the losing source systemBusiness requirement- After merging two parties, both the parties source system references are retained in the master party. Current case- We get updates from losing as …
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Encryption Capabilities in CDMSummary: Hello Team, We have a business requirement to store certain person-related NPI and license numbers under Additional Identifiers. Our client requires these ident…
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Error while updating Cust Contact point "Attribute PartyId in view object PersonParty cannot be set"Summary: Getting error while updating customer contact point using webservice as "BO-27008: Attribute PartyId in view object PersonParty cannot be set." Code Snippet: Re… -
Customer account creation for REST API/Roles or privilegesSummary: We are implementing an integration for creating receivable customer accounts from other systems. We are using below REST and SOAP services in our integration. I…
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Custom Object is not available in Import ManagementSummary Custom Object is not available in Import Management even after adding 'Custom Object Administration' role to User and checking Create,Update,Delete check-boxes f…
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Is there any Rest Api or Soap WebService to update status of a record in HZ_ORG_CONTACT_ROLES table?Summary: We need to end date a HZ_ORG_CONTACT_ROLES record or mark its Status as ''Inactive'. Does any Api or Soap Web service exist to perform the same?
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Not able to update EffectiveEndDate in HZ_CUSTOMER_PROFILES_F table using Soap webServiceSummary: We basically want to end date a specific record in HZ_CUSTOMER_PROFILES_F table using the Soap WebService :- https://servername/fscmService/ReceivablesCustomerP…Kumar Ajitesh 15 views 1 comment 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Location Address REST updateSummary: We're trying to preserve old addresses to a customer using same addressNumber, but we found these challenges: we receive thats assign new address to the same ad…
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Is CDM License Required for Enabling EDQ Duplicate Check Configuration in Oracle Sales CloudSummary: I am currently configuring duplicate checking functionality in Oracle Sales Cloud using Enterprise Data Quality (EDQ). Below are the configurations that have be…Shravya Jukanti 41 views 1 comment 1 point Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Is there any way to manage Federated Lists in Oracle Sales Cloud?Summary:We have a client who already has an application that hosts the value lists used by all their applications, ensuring they all use the same values. This client is …
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Can we utilize an internal API for fetching non primary address details for a customerWe have a requirement to allow users to override the bill to or ship address to a non primary address in CPQ before creating an order / subscription. Currently, CPQ only…
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CDM to Procurement process flowInitially, we loaded a few suppliers into CDM as organization records, using the custom usage COOK_SUPPLIER. Currently, using Supplier FBDI, we are using the Registry ID…
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Aside from OwnerEmailAddress, is there any field in account to update sales team member in CRM?Summary: Currently facing a data discrepancy in Sales Team Member of accounts in CRM. The source application is not storing the OwnerEmailAddress that can be used in int…Ivony Ann Paula Salango 1 view 3 comments 0 points Most recent by Madhuri Cheruku-Support-Oracle Sales
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Privileges for Resolution Request Dispatch JobSummary: User need to merge customer and for that they need a Resolution Request Dispatch Job and that is available only through application implementation consultant ro…
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Is there a way to delete log a call entries?Summary: Is there a way to delete Log a call entries from SVC_INTERACTIONS? Content (please ensure you mask any confidential information): Version (include the version y…
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Need REST API details to Create Purchase Orders based on Requisition NumberSummary: Need REST API details to Create Purchase Orders based on Requisition Number, Not able to find the REST API in Oracle document. Please do provide the Request Pay…
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Will purged Party Number be reusedSummary: If a record is purged (merged) or manually deleted, will the unique party number get reused after the record is completely removed from the database? Version (i…
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Need REST API details to merge customer Parties/accounts/sites in Oracle fusionThis post was created as part of a How to Service Request (SR) Release: 11.13.23.01.0 Summary of the question: Customer has a requirement to merge the customer Parties/a…