Active vs Inactive "Profile History" Visibility
Currently, we are encountering several instances where Credit Analysts are placing accounts on Credit Hold using inactive profiles. This is leading to confusion and increasing the risk of delays in applying Credit Hold due to non-payment.
There are many customers who have multiple profile records, including both active and inactive entries. Could you please confirm if it is possible to configure the system to display only active profiles by default, with an option (e.g., a dropdown) to view all profiles when needed?
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