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signature pad not shown in Advanced Task?

in Journeys 1 comment

Summary:

hi All,

We have configured an Advanced Task with Questionnaire and Electronic Signature (Native). In Journey Integrations, Display Signature Pad = Yes, Enable E-Signature Validation is enabled, and the ORA_PER_JOURNEY_CONFIG_PARAMETERS profile option is set to SIGNPAD=Y.
However, when the task is assigned, the user only sees the Full Name field. The signature pad doesn’t appear.
Is the signature pad supported in an Advanced Task that combines Questionnaire and Native Electronic Signature, or is only the Full Name field expected? If the signature pad is supported, are there any additional configurations required?

Thanks

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