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Unable to access my OCI Free Tier tenancy — MFA/bypass code issue and failed support experience

in OCI - General

Summary:

Unable to access my OCI Free Tier tenancy due to MFA/bypass code issue

Content (please ensure you mask any confidential information):

I am the owner and sole administrator of an Oracle Cloud Free Tier tenancy, but I am currently unable to access it.

When I originally created my account, the login process was username/password followed by a one-time code generated by the Oracle Mobile Authenticator app on my phone. I still have access to that phone and the authenticator app.

However, at some point the login process changed. I am now asked for a bypass code that I never generated. Oracle Mobile Authenticator is no longer offered as the authentication method, so I am completely locked out of my tenancy.

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