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[Urgent] Account Takeover / IAM Lockout - Tenancy: closr

edited Aug 29, 2026 1:15PM in OCI - General

Hi Oracle Team,
I am writing to request urgent assistance with an account security issue regarding my Oracle Cloud Free Tier tenancy.
Tenancy Details:

  • Tenancy Name: closr
  • Original Admin Email: josh@closrsales.com

Issue Description:
My account was recently compromised by an unauthorized party. While I am still able to receive and complete the official password reset tokens via my original registration email (josh@closrsales.com), attempts to sign into the tenancy console return "Invalid username or password". It appears the primary IAM username string or administrative access has been modified by the unauthorized actor.
Live chat support was unable to assist directly due to Free Tier policy and directed me to the Customer Connect forum for backend escalation.

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