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PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908

in OCI - General 3 comments

Summary:

PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908

Content (please ensure you mask any confidential information):

My account (tenancy: kriptolupa) was created on July 3, 2026 as a Free Tier account. On August 20, 2026, I started the upgrade process to Pay As You Go from Billing & Cost Management > Upgrade and Manage Payment, following the standard flow: accepted terms and conditions, provided tax information, and confirmed "Upgrade your account". At that time, the temporary $100 USD card authorization was processed and correctly reversed.

Today, August 29, 2026 (9 days later), the Billing & Cost Management > Upgrade and Manage Payment page still shows exactly this message: "Your upgrade is in progress. You will receive an email confirmation when your upgrade is completed." The "Subscription information" section on that same page still shows "Plan type: Free Tier" - it has not changed to Pay As You Go. I have not received any confirmation email (checked inbox and spam).

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