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Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorization

in OCI - General 3 comments

Hello Oracle OCI Team,

I am trying to upgrade my existing OCI Free Tier account to Pay As You Go.

On August 20, 2026, my credit card verification was successful and an authorization of SGD 138.19 was placed by ORACLE SINGAPORE.

However, after clicking the final Upgrade button, the upgrade fails and my account remains on Free Tier.

The error shown during the upgrade process is:

“Something went wrong while trying to upgrade your account. Please try again, or contact Oracle Global Sales.”

I also tried to contact OCI Cloud Support through Live Chat. However, when the chat attempts to transfer me to an agent, it repeatedly returns:

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