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Password reset emails not arriving — account confirmed active by chat support

in OCI - General

Summary:

Free Tier account locked out, reset emails never arrive, site down with 522 error

Content (please ensure you mask any confidential information):

I've been locked out of my Always Free OCI Console account for over 10 days. When I use Forgot Password, the confirmation page says a reset email was sent, but nothing ever arrives — I've checked spam/junk, checked all mail via search, checked for Gmail filters, and tried from multiple networks and devices. This has happened repeatedly, including after a chat support agent manually triggered a reset email on their end.

Oracle chat support has confirmed twice that my account is active and correctly on the Always Free tier, so this isn't an account status issue — it appears to be an email delivery problem specific to my tenancy.

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