Saved Search Issue in Manage Customer

Hi All,

We are facing an issue on the Manage Customers page in Oracle Fusion. user creates and saves a search and sets it as the default. It works initially, but after leaving and returning to the page, the saved/default search is no longer retained.

The saved search is required to filter out inactive/incorrect customer records and reduce the risk of selecting the wrong customer.

Has anyone experienced this issue? Is there any specific privilege, personalization setting, or known issue that could cause saved searches not to persist?

Any guidance would be appreciated.