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Triggering Journeys Based on HR Help Desk Service Requests

in Journeys 1 comment

Hi everyone,

We are exploring the integration of HR Help Desk and Journeys in Oracle HCM.

Our requirement is to trigger a Journey automatically when an employee logs a Service Request (SR) of a specific type in HR Help Desk.

Has anyone implemented a similar use case? Is it possible to configure a Journey to be triggered based on the creation of a specific type of SR?

Any insights, suggestions, or pointers to relevant documentation would be greatly appreciated.

Thanks in advance!

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