Internal Help Desk
Discussion List
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Rename label from "Internal" to "Finance"Hi, We have a customer requirement to change "Internal help desk" wording to "Finance Help Desk" . I managed to find this document but this is not helpful. It would be g… -
How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
How to fix error (SVC-5295359) and (SVC-5295360)Summary: I wanted to convert an specific email to create SRs in helpdesk. I created a channel for this email address. Create auto routing rules to route any emails to th…
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How to get the status and log file for a child ess job using websericves.Summary: Hello, Team. Greetings for the day We have a requirement to send out the log file of a failed ess job, but in our case, the actual error log file is generated a…Sameer Malhotra 215 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
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How to bring contacts from AR(account Receivable) to B2B service fusion? Please guide meSummary: How to bring contacts from AR (account Receivable) to B2B service fusion? Please guide me Content (please ensure you mask any confidential information): Version…Siddharth Bhamare 1 view 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Query on Data MaskingHi , As part of the new data masking feature provided by Oracle we would like to know the following : Do we have a document where we can check which tables and which col…Jayadev 43 views 2 comments 0 points Most recent by Garrett Reynolds-Oracle Fusion Applications Administration
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Requesters require few privileges to view scanned invoices, does it consume separate license?Summary: We have gone live on the production instance and our client users who are 'Requesters' need to View Scanned Invoices in the system for receipting purposes and i…Helee Shah 26 views 1 comment 0 points Most recent by Nani Prasanth Doredla-Oracle Payables, Payments & Cash Management
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Unable to add resources to Internal Service request queuesSummary: I'm setting up internal help desk requests. I created a custom resource role and set the Usage to Service feature. I assigned this resource role and a resource … -
Triggering Queue notification to all Resource Member of respective queueSummary: Service Request - Notification to all the Resource members of the respective queue. Content :We want to send the bell & mail notification to all the Resource me…Mohammed Waseem Akram S 129 views 7 comments 0 points Most recent by Melinda Uhland-Oracle Fusion Service
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Approval Hierarchy for HelpdeskSummary: Is it possible to set an approval hierarchy for specific Help desk Requests?
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I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h…
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Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…Gadi Chaitanya 33 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…User_2025-03-07-05-53-27-869 242 views 3 comments 0 points Most recent by Jacqueline Pavao Fusion Service
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Configure the Radix format for Service RequestsSummary: When we format the Radix to e.g. 000000 and No Alphanumeric Conversions, when we hit 999999 does anyone know what happens? Does this limit us to only 999999 SRs…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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Incorrect Seniority Date Shown For Employees with Length of service less than 1 yearHi, We have requirement as of below,facing issue as Incorrect Seniority Date Shown For Employees with Length of service less than 1 year I have attached the catalog file…Bhaskar Gowda-Oracle 58 views 1 comment 0 points Most recent by Girish Singh-Oracle Human Capital Management
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Article search inaccurateSummary: When searching for an article in the Knowledge Base if we type one word contained in that article (e.g. Leave) there's no result whereas if we type two words (e…Silvia Stangarone 21 views 1 comment 0 points Most recent by Sam Houg - Support-Oracle Fusion Service -
How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum… -
Does anyone know how to modify the values for the profile SVC_ATTACHMENT_UI?Summary: How do we modify the value of the profile SVC_ATTACHMENT_UI? Content (please ensure you mask any confidential information): Our client wants to change the displ…Ameet Keshkamat 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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HRHD - Ability to automatically change the Status from In Progress to Waiting and vice versa.Summary: Is this automation possible in HR Hep Desk? (i) Ability to automatically change the status from 'In Progress' to 'Waiting' when Agent messages via Oracle applic…
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Multi Factor AuthenticationHi, is it possible to enable to multi-factor authentication only for 1 company /business unit or for single user? How is it possible to enable this? thank you regardsGenny Pietropaolo 23 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Dealing with the Common JSON Error in Help Desk LayoutsHi there, In the process of working with Help Desk layouts, you may encounter a common issue when duplicating an existing layout - an unexpected JSON error. This issue o…
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What are the differences between Redwood UI for B2B KM and Classic UI for B2B KM?Summary: Need to know in order to unferstand in a better way. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
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Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
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1Typing an existing Ticket reference IHD-0000xxxxxx in a message should create a dynamic linkSummary: Currently in HD when we create messages or copy an existing SR e.g. typed 'this is similar to SR number xxxxx' there is not referencing automatically, we want t…Isaias Silva del Angel-Oracle 53 views 0 comments 1 point Started by Isaias Silva del Angel-Oracle Fusion Service
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Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…Edson Junior, Oracle 366 views 9 comments 5 points Most recent by Edson Junior, Oracle Fusion Service
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How to make Asset Field Mandatory in Create Help Desk Service Request UISummary: We want to make Installed Based Asset field mandatory for the users while they create the service request. We are not able to use Sandbox for this requirement. …
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how to deeplink in service requests page in quick actions section in employee self serviceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Aman Pahuja 23 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service