Oracle Best Practice
Discussion List
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Innovate Oracle Service with an Oracle Bot–Join our Webcast September 15th and learn how ConversatiSummary Oracle Digital Assistant for Oracle ServiceContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of …Juergen Kress-Oracle 33 views 0 comments 0 points Most recent by Juergen Kress-Oracle Fusion Service -
Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …User_2025-02-03-23-53-11-047 59 views 1 comment 1 point Most recent by Jitendra Singh-Oracle Fusion Service -
Not able to add an OSP repair item in Parts Detail. Item not found in lovSummary Not able to add an OSP repair item in Parts Detail. Item not found in lovContent Hi Team, We are testing OSP repair process (Depot Repair), we have created an OS… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
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DCL field error - ORA-01722: invalid numberContent Hi Team, I have a DCL field where I have mapped with custom object and selected a custom field in the List selection display values While testing the field in UI…
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How to fetch multiple values through view criteria using groovyContent Hi Team, I want to fetch a field's value through view criteria sript when the condition satisfies. As of now, I can get a single value and below is the example: …
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Service – B2B Service 21A Release Overview, 16 March 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2B Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne… -
Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…
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Service – B2C Service 21A Release Overview, 23 February 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2C Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne…
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Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand, 9 February 20Content Submit your questions for the Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand session to have them answered during the live…
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Availability of Oracle Digital Assistant (ODA) for Fusion Engagement CloudSummary Availability of Oracle Digital Assistant (ODA) for Fusion Engagemenct CloudContent Hi Experts, Needs your input on Availability of Oracle Digital Assistant (ODA)…Jitendra Singh-Oracle 21 views 0 comments 1 point Most recent by Jitendra Singh-Oracle Fusion Service -
Date field comparisonContent Hi Team, I have 2 custom date fields named as firstPPMdate_c and Enddate_c. While saving the record with value, the firstPPMdate_c should be earlier or equal to …
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How to retrieve child object values using SOAP service through groovy?Content Hi Team, I am trying to retrieve a value from contract child object using SOAP service in servicerequest object.Below is the format I have used to give parameter…
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Set text field value to null once it becomes hiddenContent Hi all, We have a logic where the text field (Source_Category_Description_c ) becomes visible only if specific value (Other_Value) is selected from the dropdown … -
Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr…
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Make the SR's Priority with the incoming email addressContent Hi Team, We have multiple incoming email address like domain1@sample.com , domain2@sample.com and if any customer dropping an email to domain1@sample.com an SR w…
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RESCHEDULED:- Sales – CX B2B Service 20D-21A Updates, 20 October 2020, 8 a.m PT - Submit QuestionsContent Due to unforeseen issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.Mary Correnti-Oracle 36 views 2 comments 4 points Most recent by Sona Srinivasan-Oracle Fusion Service -
Best practice to create a custom roleContent Hi, I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. For that I have created a new role w…
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How to store Opportunity record in service requests sub-tab ?Content Hi Team, I am having a button as "Create opportunity" which will create a record into opportunity object and a subtab as "Opportunities" in service request layou…
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Action Plan AutomationContent Dears, I need to start the action plan automatically after I click Save And Continue in the service request.. how can I do this? Version 20C (11.13.20.07.0) -
Setting milestone through data uploadContent Hi Team, I have uploaded some service requests through import management and verified that the milestone is not set even after clicked the "update service reques…
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Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t…
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Impact on standard category field in service request objectContent Hi Team, I want to know that which is the best way to maintain SR types either using the standard category or by creating a custom field. Because now I'm using s…
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How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv…
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How to display values in DCL field based on Account and PrimarycontactIdContent Hi Team, I want to put filter in DCL field and the values should change dynamically based on Account and PrimarycontactId.But it is not working properly and belo…