Service Request Management
Discussion List
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How to Bypass the SSO Login for External customers to login in Bill Management Portal.How to Bypass the SSO Login for External customers to login in Bill Management Portal. Please go through the Doc : How to Bypass Federation SSO For Supplier Portal ( Doc…vivek mancha 195 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
How to limit Service Request accessSummary: How to limit a resource to only view/edit Service Requests that they created or are Assigned To. Current visibility with native Customer Service Rep or Sales Re…
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HRHD - Ability to automatically change the Status from In Progress to Waiting and vice versa.Summary: Is this automation possible in HR Hep Desk? (i) Ability to automatically change the status from 'In Progress' to 'Waiting' when Agent messages via Oracle applic…
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How to get the related SRs(using OOTB relationship tab) in groovy?Created a Relationship of type "Related To" from a Service Request to another Service Request from the subtab Relationship in Service Request object. We are able to find…
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Schedule Custom Groovy Object Functions process completed successfully but no effect on setAttributeSummary: Schedule Custom Groovy Object Functions" Is Not Working, Process Completes Successfully But See No Effect Of It For setAttribute() Function Inside It Content (p…
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Can we control the visibility of installed base asset based on the logged in used business unitSummary: Need to control the visibility of installed base asset Content (please ensure you mask any confidential information): Is there a standard way to control the ins…Jaison Joseph-Oracle 32 views 1 comment 0 points Most recent by mai fukumura-support-Oracle Fusion Service
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Unable to update custom fields through FBDIHi team, We had created custom fields in a new subtab in the Installed Base Asset UI. These custom fields are not updateable through FBDI process however we want to buil…
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Attachment not available when status is closedSummary: Users need to be able to access the attachments even when the SR status is Closed. Why is it disappearing? Content (please ensure you mask any confidential info…
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Restrict accident work order execution without insurance approvalWe want to create workflow in Fusion service that when work order is created with type of accident and have amount exceeds the pre approved insurance limit , the work or… -
Accidental Post -- Please DisregardI posted this somehow by accident. Can someone from Oracle please delete? -
Only Effective Manager can raise SR for ResourceSummary: Prevent a previously mapped manager to raise a service request for a resource In SR, a Payee DCL is getting records from a Custom Object. The Payee custom objec…
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Deleting a reply message in a ThreadSummary: Business Users have presented a use case where they will occasionally will need to delete reply to response messages. Content: I have noted the new SVC_EDIT_SR_… -
View Coverage details on service to determine entitlementWe want to view coverage details on the service request to determine the entitlement available for the customer asset, the information will bring be synced from the cove…
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Is there a document available to provide details about the Authoring Classic in Knowledge?Summary: I would like to know if there is any document available explaining the features of Authoring Classic and Authoring under Knowledge. Content (please ensure you m…
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Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
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Pricing Strategy when End Customer and Bill to customer are different in Part DetailSummary: Hi All, When we have different end and bill to customers in Part Detail. Which customer pricing strategy gets triggered for that particular item? Content (pleas… -
How to enable Service Request option in Fusion ServiceI want to Enable The Service Request Option in Fusion Service, Like in this picture
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How to increase Characters limit of Problem description field in Service request.Summary our requirement is to increase the characters limit (more than 1000 characters) for Problem description field in service request object. Content (please ensure y…
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24A Fusion Service Extensibility FeaturesOverview This post discusses the Fusion Service Center Extensibility 24A release highlights, including the ability to create new pages using Service Request Edit Field F… -
How UI Events Framework supports in the new Service Contact PageIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how UI Events Framework supports in the new Service Contact Page. For mo…
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How to leverage UEF client-side library to implicitly create interactionsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to leverage UEF client-side library to implicitly create interaction…
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How to create custom insight cards with UI Events FrameworkIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create custom insight cards with UI Events Framework. Problem Sta…
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How to create new pages leveraging the Service Request Edit Field FragmentsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create new pages using the Service Request Edit Field Fragments. …
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REST API/Webservice to update Service Request Part Requirment Service ChargesHi All, Using REST API with PATCH operation, we can update the specific Service Request's part requirement line however we couldn't find any REST API for updating the Se…
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How to Extend Fusion Application for Field Choice List DependenciesA special shout-out to our development team, who have recorded a video to answer a common question on how to create a dependable field choice list. Thanks, Edson
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How to create an analysis of SVC_CHAT_MESSAGE table?I would like to create a report/analysis with data fetched from this table, filter it, sort it, etc. I wasn't able to find the OOTB subject area for this table, so I'm g…Calin Pavel 22 views 1 comment 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service -
Let's meet for a 1:1 discussion on Fusion Service Extensibility Connection.Hi, If we haven't met before, I am Edson Junior, Principal Product Manager for Fusion Service Extensibility. I have been getting valuable feedback from some of the video…
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Inbound Email - Service RequestHi, When we send inbound email, system creates Service Request, sends acknowledge email to primary contact. When primary contact replies to the email, it is not getting …
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Expression (For multiple fields) using GroovyHi All, I have a requirement to build expression using multiple fields ? For Example, In Service Request Object i need to query by Creation Date, Status & Priority How c…Ravikumar S-Oracle 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Serial Number field not visible on Installed Base Assets UISummary: Content (required): Hi, I have configured the Installed Base Assets and while I can create assets and associate them with products and customers, I am unable to…