Dispatch Functionally
Discussion List
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno… -
Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs… -
Activity Start and End TimeContent Hi , I have to change Activity time like Start time and End time. default time set as 12 am. But i have to change the Default start time... is that possible ??? …User_2025-02-05-09-04-44-172 66 views 8 comments 0 points Most recent by Puneeth Holla S Field Service -
Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not… -
Replay now available: Field Service 21D Release Deep Dive Webinar (November 16th, 2021)Summary: Product Management gives an overview of the new features in the 21D release of Oracle Field Service. Content: Oracle Field Service Product Management hosted a l…
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Upcoming Field Service 21C Release Deep Dive Webinar - Join us on August 17th!Summary Join Product Management for an overview of the new features in the 21C release of Oracle Field Service Content Oracle Field Service Product Management is will be… -
Looking for a way to select multiple options from list for ResourceContent We have the need to be able to select multiple items from a single list for a Resource. We would like to be able to create a field that includes multiple (maybe …
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Create a Notification if activites cannot be routedContent I'm looking for a method to create/send a notification when a routing run cannot route the activities. As the activities are created via API we are placing them …
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Contingent Worker SchedulingSummary Contingent Worker SchedulingContent Our business model is designed to use Contingent workers for many activities. What is the best or optimal way to schedule the…Srikanth Venkatasubramanyan 36 views 6 comments 0 points Most recent by Srikanth Venkatasubramanyan Field Service
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Deep link supportSummary Deep link supportContent Hi, We are using OSvC to create Activities in Field Service and would need a quick punch into OFSC for the newly created Activity so dis…
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Debrief - Field Service ActivitiesSummary Debrief - Field Service ActivitiesContent All, Can someone who has implemented OFS kindly share the process of Debriefing transactions once the technician comple…
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How to make a field mandatory based on change in another fieldContent Hi, If a user changed a value in a field then make another field mandatory to capture a reason. Here, let's say I've exposed the "sla_window_start" (OOTB) field …
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OFSC Configuration queryContent Hi All, For 04-Multi-Day-Routine(M04) activities Reschedule option was not viewing. I checked in Configuration->Activity types->M04 allow reschedule option was m…
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Linking Activities - UISummary Linking Activities - UIContent All, Just need some assistance with this issue. I have few Linked activities, and i am trying to link them through UI for now and …Srikanth Venkatasubramanyan 38 views 9 comments 0 points Most recent by Andy Murray-Oracle Field Service
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Obsolete error while activity is rescheduledSummary Obsolete error while activity is rescheduledContent Hi Folks, Good day Scenario 1) When an activity is assigned to a technician, due to some reason he/ she can't…User_2025-01-31-00-30-32-814 45 views 7 comments 0 points Most recent by User_2025-01-31-00-30-32-814 Field Service
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OFSC Configuration queryContent Hi All, In OFSC, For adding new field in My Route -> map view where should I navigate in configuration screen. can any one help me here. Thanks, Kumar. Version 2…
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Preventing a resource from Activating his route in the futureContent Is there a way to prevent a resource from accidently activating his route in the future? For example, today at 7:20, he went to activate his route, but had enter…User_2025-02-10-11-02-22-981 63 views 5 comments 0 points Most recent by User_2025-01-29-00-17-24-665 Field Service
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Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d…
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Debrief Plug in customizationContent hi, We are trying to customize OFSC debrief plug in. But facing issue while configuring nginx reverse proxy. Please refer to steps undertaken by us. Any pointers…
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Showing the assigned or dispatched time and Dispatcher name when activity is assigned to resourceSummary Showing Dispatched time and user name in the UIContent I'm trying to find a way and meet a requirement to show the Dispatched Date/Time and Dispatcher User Name …
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Font color for Activity Time View LabelSummary Controlling font color for Activity Time View Label for Activity color schemesContent We have changed the color scheme for our activity type statuses and have so…
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Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T…
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…
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Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why …
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Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t… -
Dispatcher Notification OFSCSummary Dispatcher Notification OFSCContent How to indicate or notify in dispatch console, if two different group of resource working against same asset/location in OFSC…