Dispatch Functionally
Discussion List
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How does a dispatcher tell whether a resource is in coverage? This is for assigning urgent jobs.Summary: How does a dispatcher tell whether a resource is in coverage? A dispatcher would want to assign an urgent job to a resource who is in coverage. Content (please … -
Unable to suspend the started activity as giving Synchronization error in historySummary: Hi Team, We have faced the issue with Unable to suspend the started activity as giving Synchronization error in history, Please find the attached snap shot for …
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Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod EnvSummary: Hi Team, We have faced the issues in Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod Env for bulk cancel the activities…
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Feasibility/Capability to put previous START time & END time on same day ActivitySummary: I am seeking for the clarity that Is OFSC capability supports, if we can put previous start time and end time on the same day of the activity? USE Case: As an t…
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Receiving New FA Notification When iPad Is LockedSummary: Need notifications from OFS App to appear in iPad Lock screen. We have previously submitted a request for this on 9/22/22 (from: Melvin Manalastas). During a re…Robert Spurlock 41 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our… -
How to select text in the OFS Dispatch Console viewHi, I would like to know how to select text in the OFS Dispatch Console view and allow me to copy and paste the text from the view to another screen (notepad, excel, etc…
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List view, star next to the value of the service window columnSummary: Hello In list view of dispatch console, we see that there is star next to the value of the service window column (see the attached screenshot). These activities…
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display Url as description not to show entire urlSummary: We have a String property with the GUI type set as URL. Currently, the entire URL is shown in the application. Instead, we need to display the description only.…Ramesh S-Oracle 3 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Preferred ResourcesSummary: We're attempting to create activities that utilize the Resource/Provider Preferences with a "Forbidden" preference type. Ultimately, we need to be able to creat… -
Edit Activity Duration after activity is completedSummary: If a field service engineer forgets to complete an activity on same day and next day when tries to end activity, he needs to edit the duration and enter actual …
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Check truck capacity when assigning activities to truck resources?Summary: Can Oracle Field Service Cloud (OFS) manage and check truck capacity when assigning activities to truck resources? Content (please ensure you mask any confident…
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Non Working Day in Timeline ViewSummary: Our Customer is expecting to have the Non-Working day of the Technician to be displayed in Timeline view similar to other activities in a different color coding…hussamyousufkunju-Oracle 43 views 8 comments 0 points Most recent by Alexander Salnikov-Oracle Field Service -
Internal Activity to be created by providing Start and End Time in Add Activity ScreenSummary: Technician's performing Internal Activities need to create Activity by providing Start Time and End Time of the Activity. Duration should be picked automaticall…
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BULK ASSIGNMENT RISK ACKNOWLEDGEMENT - Release update 24BSummary: We are trying to ascertain the logic that triggers the alert that back-office dispatch users will see, and need to accept when bulk assigning activity? Release … -
Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update …
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How to only assign activities (without scheduling the activity in a certain date) using routing?Summary: Is there a way to assign unscheduled activities from a bucket to its "child buckets" and leaving these activities as unscheduled (so just assigning the activity…
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New Work Schedules not working as expected (the other calendars are emptied of their content)Hello I added a new Work Schedules "Saturday Absence" with below action items: Item type: Non-working Time Shift Type: Regular Non-working Reason: General Absence Recurr…
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Which service update will my production environment receive in a quarterly update?**This post was created as part of a How to Service Request (SR) Summary of the question: In the upcoming quarterly update for my production environment, which service u…Gustavo Guarin-Oracle 41 views 2 comments 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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Shubham Dhere 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Enabling Sound Notification alerts in Collaboration for Manager/ Dispatcher/Admin RolesHello, Is there a way to turn on sound notifications for Manager/Dispatcher/Admin roles when they get messages in the collaboration chat? It is similar to sound notifica…
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idle time in time viewHello Can you help us to understand why there is a idle time in time view of a technicien. I read below information in documentation: "The white blocks in a route repres…
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And…
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REPLAY: OFS 24B Release Deep Dive - Aired: Wednesday, May 22nd, 2024WATCH THE WEBINAR REPLAY HERE Summary: Product Management reviews new features in the 24B release of Oracle Field Service. Content: Register for our webinar for an overv…
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How to add SLA Start and SLA End fields to the Ad hoc FilterSummary: I am reaching out for clarification regarding the Ad Hoc Filters functionality in the Dispatch Console as detailed in the OFS 23A Cloud Readiness Documentation …Anastasiia Semenova-Oracle 13 views 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service -
REPLAY: Oracle Field Service 24A Release Deep Dive (Aired February 28th, 2024)WATCH REPLAY HERE: Oracle Field Service 24A Release Deep Dive Summary: Product Management reviews new features in the 24A release of Oracle Field Service. Content (pleas…
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What are the consequences of not activating the GPS function for a field resource?As part of the implementation of OFS Mobile, we have noticed that when we activate the GPS function for field resources, we give by default and without the possibility o…Colin Major Levesque 32 views 2 comments 1 point Most recent by Eduardo Kimura-Support-Oracle Field Service -
Make list view as default when a user opens dispatch consoleSummary: As far as I am aware there is not option to make list view as default when a user opens dispatch console. I would like to confirm if my understanding is correct…
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Use of Tech GPS location with real-time trafficSummary: Is resource GPS location used as starting point of travel with real-time traffic estimates after route has been activated? Content (please ensure you mask any c…
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In Dispatch Console Map, FA is showing a crossed location icon. What does it mean?Summary: Hi. Our field rep is using the dispatch console map so that they can easily see and access how the activities will be orderly scheduled and routed based on thei…