Dispatch Functionally
Discussion List
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Possible to allocate/transfer multiple activities via collaboration?Summary: Hi At the end of the working day, we can have multiple unassigned activities that are not allocated to a specific resource or engineer. We are currently explori… -
How to Sync Resources Instances from Maintenance To FFS using acceleratorSummary: As per Business Requirement, we have to sync Resource Instances from the Maintenance cloud to Fusion Field Service (FFS) using Accelerator. But the Accelerator … -
Integer Field Comparison in Validation Rules Not Working as ExpectedHi Oracle Community, I’ve created two custom properties in Oracle Field Service: activity.XX_INT1 and activity.XX_INT2, both set to Integer type. In the validation rule …
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What is the value limit in the filter?About the filter visible on the List/Time/Map screens. I have a created one named "Occurrence Number", where the client can filter several values such as: 5613214, 561… -
Collapsing organization unit in Dispatch console is not working, hierarchy is not visibleIn Dispatch console, I cant able to collapse the organization unit, and the hierarchy is not followed, all the buckets created under the organization unit are shown in a… -
Activity History shows random 'Route Updated' actionsSummary: In the screen capture below, there are Route updated actions that predate the creation of the activity - I have never noticed these before. The sync error is al…
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Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)Subject: Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS) Summary: In our project, we are creating Oracle Field Service (OF…
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Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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REMINDER: CX Customer Connect on Field Service: 4/3 @ 3PM ET!Please join us on Thursday, April 3rd @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can … -
How many number of activities can be created using Bulk update API in oracle field service?Subject: Maximum Number of Activities Created Using Bulk Update API in Oracle Field Service Summary: What is the maximum number of activities that can be created and upd…
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OFSC PLUGIN QUANTITY ALLOWEDSummary: OFSC PLUGIN QUANTITY ALLOWED Content (please ensure you mask any confidential information): We would like to know the permitted number of plugins that can be up…
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Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting WarningsTitle: Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings Hi everyone, I have a question regarding the way alerts and warnings…
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Created activity booking date time showing different from Resource Date time in Oracle Field ServiceSummary:Hi Team, We have faced the errors as Created activity booking date time showing different from Resource Date time in Dispatch Console of Oracle Field Service. Co…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio…
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Using a 'Geolocation' property when creating an activity manually in OFSSummary: I believe the answer is no, but… Is it possible, using only OFS configuration, to take the coordinates supplied in a 'Geolocation' property that's populated whe… -
Single user managing dispatch and debrief functionsSummary: We have a requirement where a user logs into the Dispatch Console to build the day's route and in the 2nd half goes out to work as a Technician. Content (please…
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REMINDER: CX Customer Connect on Field Service 3/6 @ 3PM ET!Please join us on Thursday, May 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can dr…
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Is it possible to compare dates via message scenarios?Summary: We'd like to indicate whether a task is being worked earlier than its original Due Date. We have a property that is cloned from the "Date" property when an acti… -
Task Management : Using the same task for multiple customer visitsSummary: We have a specific requirement where we need to use the same task for multiple visits. Content (please ensure you mask any confidential information): This is ou…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma…
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How should we developer plugin to capture Barcode scan details for Door IDSummary: Need to develop a plugin that: Captures Barcode Data (Door ID as unique identifier). Allows additional fields to be populated (e.g., Contract number, Sales orde…Ashish Gopalrao Dharpure 31 views 2 comments 0 points Most recent by Ashish Gopalrao Dharpure Field Service -
Property Default Value: activity.date not populatingSummary: We have a requirement to auto-populate the 'Date' an activity is planned to in an OFS Form. The Users want to be able to see the Date on the form while they are…Dave Brandon 31 views 4 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Customer Connect on Field Service: 2/6 @ 3PM ET!Please join us on Thursday, February 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you c…
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Alert for Technicians Assigned to Main Activity in Oracle Field ServiceSummary: Subject: Alert for Technicians Assigned to Main Activity in Oracle Field Service Overview: In our project process, Oracle Maintenance Work Order's (WO) operatio…Prashant Pandya 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Access a technician's "Activate Route" contextHello! I would like to know if it is possible to access the context (screen) of a technician's "Activate route". We need to know who started the technicians' route (whet…Rocio Ferrer 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Unable to find Asset Number Property in Asset Detail pluginI am unable to find the Asset Number property in Asset Details Plugin How can i show Install Base Asset Number in Activity? -
communicated windowsSummary: Clearing the Communicated Window properties Content (please ensure you mask any confidential information): When an activity isn't completed the original day tha…Jamie Watson 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat…
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Route activationHi, It is possible to have a record of who activates the route of a resource, that is, whether it was the resource itself or another user (for example, dispatcher or adm…Ariel F. Alaniz 51 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
expiration/deletion of "unscheduled"/pending activities in TOAHello, I must validate the expiration/deletion of "unscheduled"/pending activities in TOA. Do they still exist in the interface after 90 days? ThanksRocio Ferrer 71 views 6 comments 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service