Dispatch Functionally
Discussion List
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f… -
Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident… -
How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…Jidnyasa Falak 21 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure… -
AI Recommendations Feature - QuestionSummary: I have a question on the recently introduced AI recommendations functionality. When it was initially released I logged a SR as it wasn't working as expected. An…
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Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a… -
Create an activity that requires multiple resourcesSummary: Some of our activities require multiple resources to execute, we would like to automatically assign it to multiple resources (or to a team). What would be the m…
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Query on Activity bar length for a started activityHi Team, Let's consider an activity assigned to a Field Engineer (FE) with a duration of 1 hour. In the time view, the length of activity bar reflects this 1-hour durati…
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Complete activity in OFS without it being assigned to a technicianI would like to know if it is possible to complete an activity in OFS without it being assigned to a technician.
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Filter issue with qualificationSummary: When I try to apply filter condition based on qualification the beavior is not the same. Normaly, when i insert multiple values in a condition, the filter beavi… -
Print Route for Future week or monthSummary: I understand we can print Route only for a Particular day. Is it possible to Print Route for a range of Time period, eg: a week or a month.
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Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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Unable to Map Document Upload Field in Oracle Field ServiceHello Oracle Community, I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. Th…
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Field service: Option Suggest activity by location is not available under activity management.We are unable to find the "Suggest activity by location" option under activity management in field service. We followed the steps mentioned in oracle document, but we ar…Venkat Malepati 31 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Is possible to export the "Resources by statuses" report from the TOA DashboardHello, I would like to know if exporting the "Resources by statuses" report from the TOA Dashboard, either through the TOA environment or a REST API is possible. Also, h…Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to grant permission to Export a TOA Control Panel to a specific type of userSummary: Hello, I would like to know how to grant permission to Export a TOA Control Panel to a specific type of user so that they can see the "Export" button from their…Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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How to export from the Month viewHello, I would like to know if it is possible to export TOA activities from the Dispatch Console in the "MONTH" view? And thus download the details of the activities of …
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When is the Manual Move: Workskill Mismatch property expected to be populated?Summary: When using the Manual Move data that OFS passes into the ADW we noticed that the WORK_SKILL_MISMATCH column wasn't always being updated with the value we expect…Dave Brandon 21 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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How does a dispatcher tell whether a resource is in coverage? This is for assigning urgent jobs.Summary: How does a dispatcher tell whether a resource is in coverage? A dispatcher would want to assign an urgent job to a resource who is in coverage. Content (please …
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Unable to suspend the started activity as giving Synchronization error in historySummary: Hi Team, We have faced the issue with Unable to suspend the started activity as giving Synchronization error in history, Please find the attached snap shot for …
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Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod EnvSummary: Hi Team, We have faced the issues in Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod Env for bulk cancel the activities…
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Feasibility/Capability to put previous START time & END time on same day ActivitySummary: I am seeking for the clarity that Is OFSC capability supports, if we can put previous start time and end time on the same day of the activity? USE Case: As an t…
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Receiving New FA Notification When iPad Is LockedSummary: Need notifications from OFS App to appear in iPad Lock screen. We have previously submitted a request for this on 9/22/22 (from: Melvin Manalastas). During a re…Robert Spurlock 41 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our… -
How to select text in the OFS Dispatch Console viewHi, I would like to know how to select text in the OFS Dispatch Console view and allow me to copy and paste the text from the view to another screen (notepad, excel, etc…
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List view, star next to the value of the service window columnSummary: Hello In list view of dispatch console, we see that there is star next to the value of the service window column (see the attached screenshot). These activities…
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display Url as description not to show entire urlSummary: We have a String property with the GUI type set as URL. Currently, the entire URL is shown in the application. Instead, we need to display the description only.…Ramesh S-Oracle 2 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Preferred ResourcesSummary: We're attempting to create activities that utilize the Resource/Provider Preferences with a "Forbidden" preference type. Ultimately, we need to be able to creat…