Collection Activities
Discussion List
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Correspondence Tab in Collections > History Not Displaying LettersSummary: Has anyone faced the issue where the Correspondence tab under Collections > History fails to display letters, even though the letters are successfully triggered… -
How to setup interest receipt method for Brazil localization system option setupWe want to setup Brazil localization for Boleto collection process with bank. This requires setting up localization configuration. How to setup interest receipt method f… -
Unable to search using Transactions Parameter in Collections Work areaSummary: User not able to query transactions with Parameter as 'Transactions' Content (please ensure you mask any confidential information): In Collections Work Area, Us…Rohit Kumar Singh 11 views 4 comments 0 points Most recent by Jeanine Hendrix Receivables & Collections -
Collections Delinquency Management no appearing in scheduled jobs listSummary: What exact role requried to run the above mentioned job? As currently i am not able to find the job in the scheduled jobs lov. Very strange as i am having the a…
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Self Assign collector in collector groupSummary: Is it standard behavior that we cannot set our own user in collector group (Manage Resource)? Content (please ensure you mask any confidential information): Set…N&A Support Team 2 views 1 comment 0 points Most recent by N&A Support Team Receivables & Collections
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How can I add additional case types in the LOV in the collections module create case folderI am trying to add another case type to the LOV when creating a Collections Case folder. I have looked in every lookup and DFF configuration option I could find, and not…Nancy N Newman 1 view 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
Not able to update the code in Manage Bank Update Code for BrazilSummary: We are trying to add a Code in the setup 'Manage Bank Update Code for Brazil' but it is giving an error 'Attribute set with value 2 for Collection Document Upda… -
Automatically change Broken Promise to CancelledIs it possible to automatically move a broken promise to cancelled after a certain number of days has passed? -
collectionIf we create an AR transaction 101 where bill to customer is X. We create receipt for customer Y and we apply transaction 101 on it. after procssing payment is cleared. …
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Bankruptcy - approval rules customizationSummary: When a Bankruptcy request is submitted the default behavior it goes to the line manager for approval. How can the approval rule be customized Ex: add additional…
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What exactly this privilege will do?Summary: Kindly do let me know what is the purpose of having the below privileges and differentiate among them. Collections Management Advanced Collections Management Ba…
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We are attempting to use the REST API 'update task assignment' for multiple transactions at once?Summary: Hi All We are encountering an issue where some automated strategy work items are not being sent. They are marked as "Open" but are stuck and do not progress to …
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Is there a way to mask customer PII details in Testing EnvironmentSummary: The Testing Environment has the original details of the customer, can we mask those that? Is there any way to do that. Content (please ensure you mask any confi…Buddhika D 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Account scoring formula in Oracle Advanced Collection not working correctlySummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Create Customer Statement - As of DateHi All, While running the Create Customer Statement the client would like to have the statement printed as of the selected date. However the as of date depends on the Cy… -
Collection Strategies - Include Disputed InvoicesSummary: Customer have flexibility in current EBS to assign a Dispute-specific strategies to transactions or accounts. Requirement is to have similar functionality in Fu…
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Dunning letter does not have any transactionsWe are facing a peculiar situation where dunning letter is generated but it has only body of the letter and no transactions. Any idea what could be wrong. Normally, prog… -
special characters in customer names and addressesHi Looking for a definitive list of special characters that can be used in AR customer name and addresses. A SR we had open said "Considering that all the information is…
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FinArTrxnsCreditMemosApproval > IEX_ADMINIn this workflow, in the Collection Agent Workflow Routing Participants assignee, there are two seeded rules, both of which reference a userRole of "IEX_ADMIN". As far a…
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Can we restrict application of AR credit memo of 1 customer to invoice/debitmemo of another CustomerSummary: Can we restrict application of AR credit memo of 1 customer to AR invoice/debit memo of another Customer AS of now system is allowing below: Created 1 credit me…
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Can a collector tag customer as "Do not call" such that no communication is made with that customerSummary: if the collector select the customer under an option saying DNC (do not call). That particular customer should not receive any kind of communication from collec…Buddhika D 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Restrict Adjustment Receivables ActivitiesOur client is asking to restrict the Receivables Activities that the Collectors can see when creating an adjustment in the Advanced Collections module. I want to make a …Guido_delaReta 11 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Debt Strategies not following correct orderSummary: Our debt strategies seem to have taken on a mind of its own and they are moving on to the next step when the preious step isn't complete, as well as duplicating…Rianna Ibbetson 11 views 1 comment 1 point Most recent by Daniel S.-Oracle Receivables & Collections
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Dunning Letters with no Invoice copiesSummary: Hello everyone, We’ve encountered an issue with attaching invoice copies to dunning letters. Our system went live in April for one division and in September for…Lavanyaa Damodaran 21 views 1 comment 2 points Most recent by Daniel S.-Oracle Receivables & Collections
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How to send the invoice as attachment to the dunning letter?Summary: The dunning letter is triggered but the invoice the letter is referring to is not attached with it. Content (required): We are using strategies as collection pr…User_2025-02-06-08-49-58-431 502 views 7 comments 0 points Most recent by Guido_delaReta Receivables & Collections -
How to Send a copy of invoice along with dunning letterSummary: Content (required): How to send a copy of invoice along with an automatic strategy with dunning letter. Version (include the version you are using, if applicabl…
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Is it possible to send multiple emails using the dunning delivery data model in Collections?Summary: I need to send two separate emails of the same dunning letters - one to the customer and one to our mail room. Content (please ensure you mask any confidential …Rianna Ibbetson 3 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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is there a way to end collections startergy for particular Business unitis there a way to end collections startergy for particular Business unitBogi Parimal Das 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Dunning Letter email - missing body text messageHi, We are implementing advance collection and setup all items for dunning letter email. We are able to get the email with PDF as attachment but email body message is bl…
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Integrating a Dropdown Menu in the Subject Field for Enhanced UsabilityIs it possible to add a dropdown menu to the subject field, so that you can choose from certain options but also still write your own input? Navigation Path: Others → Co…