Collection Activities
Discussion List
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This Feature is not AvaiableSummary: Our collections has stategy feature enabled and it ran for one customer.Now startegy is not getting assigned .Log is mentioning Feature is not avaiable although… -
Review correspondence strategy taskHello, We have configured the strategy task Delinquent-0 as a manual task with a post-waiting time of 10 days. After this task was initiated, as it is manual task, we ma…
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Is it possible to include all dunning contacts in one dunning emailSummary: I believe for Print Receivables it is possible to have the invoice TO emails all included in the one email to all the contacts. I would like to know if this is …
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How to Exclude prepaid transactions from Dunning lettersI have a request from our Business to Exclude transactions considered as prepaid. So they have been paid in advance and the transaction has a due date the same as the tr…
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Ability to settle non invoice deductions as chargebackHow can the amount be collected back for non invoice deductions ? (Claim Investigation deductions created in Channel Revenue Management ) What is the solution to collect…
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Dispute Reason mapping with a respective GL code in Advanced Collection ModuleSummary: Below are the Oracle-suggested steps to map the dispute reason with the respective GL code. However, when we perform step 4, an error occurs. Oracle suggested s…Fredrick Ignatius 171 views 11 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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We have 500 dunning letters in error, is there a way to update these in bulk to be processed?The dunning letters due to missing information, this has now been corrected , is there a way to reprocess these in bulk instead of manual intervention?
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Unable to access Collections MetricsSummary: We have run all the ESS Jobs related to Collections and Collections Metrics. We are unable to access the page. Navigator→Others→Collections→Metrics Kindly help …
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Incremental Load Collections Metrics program completed in ErrorSummary: Hello Experts, Hope someone can help me here. When attempting to run Incremental Load Collections Metrics the following error occurs and job completed in error.…
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APIs to create/update Case Folder and Add Case Notes In Oracle CloudSummary Need APIs to create/update Case Folder and Add Case NotesContent Hi Team, I am looking for APIs (REST or SOAP) to perform the below operations in Oracle Cloud Ap…Gurpreet Singh-252058 261 views 5 comments 3 points Most recent by Awadhesh Vaish Receivables & Collections
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 61 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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Homepage for Collections is not showing data...However I can see many delinquent invoicesSummary: Why is the dashboard showing 0 delinquent invoices, when I can see delinquent invoices for a customer: Account: I have started these processes several times: 1 …
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How to use collectionStrategies API to load Strategy/Tasks against Customer with user defined datesSummary: I'm using the /fscmRestApi/resources/11.13.18.05/collectionStrategies API to assign a Strategy to a Customer and setup the Task to be executed on the correct da…Phil Brine 21 views 5 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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Strategy Assignment by SegmentOur requirement is strategy should work both customer account and site level simultaneously, depending on customer profile. We have tried using “Delinquency Strategy Ass…SauravS-Oracle 41 views 4 comments 0 points Most recent by Maneesha Kesanapalli Receivables & Collections -
How to Configure Strategy Tasks on the basis of due datesHi Team, My Client wanted to configure the Automatic Strategy task to send the Reminder Letters to client on the basis of due dates. Can someone please help me how to co…
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How to change Business Level from Account to Customer in Oracle Advanced CollectionHi Team, My Client is currently using Staged Dunning Plan to only send letters to customers. Now they wanted to utilize the scoring and strategy method. Currently in Glo…
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Does anybody know how to create a payment plan in the Collections or AR module?a plan that enables collector to easily track when payment arrangements are set, payments are made and related activities
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Unpaid reason in CollectionsHello We are looking to add a value for Unpaid reason for Collections. Does it have an related implications beyond just being a drop down option? Thank you.Kamonwan Srasrisom 2 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Number of Parallel processors and Batch size in Collections preferencesSummary: While setting up Global preferences under Manage Collection Preferences there are a couple of options: 1. Number of Parallel Processors 2. Batch size What is th…
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DSO Collections dashboardSummary: Unable to see Collections DSO dashboard which is mentioned and showcased in all Oracle training videos. Attaching Screenshots from Oracle training videos showca…Anan N 92 views 6 comments 1 point Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Oracle Advanced Collections - Collections DashboardSummary: There is a requirement for the collections dashboard as part of our collections role. However, by testing the seeded Collections Agent and Collections Manager, …User_R4TXX 71 views 2 comments 1 point Most recent by Florin Enache-Oracle Receivables & Collections
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25B Feature Email of Open Transactions to Customers not sending emailWe are testing the new feature available in 25B Email of Open Transactions to Customers in a test environment. When we click on the resend button no email is being gener…Kimberly Askvig 257 views 6 comments 1 point Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Feature: Email of Open Transactions to Customers F37087 - Regenerate and Send/Regenerate and ReviewHello, The two options for Regenerate and Send / Regenerate and Review are not working for me. "Resend" works as expected. Manage Collection Preferences = Resend and reg…Brandon Wortman 31 views 3 comments 0 points Most recent by Brandon Wortman Receivables & Collections
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Third party collections processSummary: Scenario: We are using advance collection for doing inhouse collection. In case team is not able to collect in specific duration - requirement is to transfer co…Pavan kumar yerram 101 views 2 comments 0 points Most recent by Dhruvjoshi23 Receivables & Collections
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Collections- This feature is not availableSummary: Dear Experts, When am running Collections Scoring Program for 'Delinquency Status Determination' or 'Account scoring' , program is ending with warning , and log…Rajiv.Karande 324 views 6 comments 0 points Most recent by alexey.shtrakhov Receivables & Collections
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Transaction Delinquency - Exclude Small Amount from Dunning/CollectionsSummary: We have implemented strategies for Dunning and Collection activities. The requirement is to exclude small amounts (amount below a certain threshold value) from …
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How do you access Manage Collection Task TemplatesSummary: Advanced Collections set ups. Trying to access Manage Collection Task Templates. Content (required): I receive the following when I select Manage Collection Tas…
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Need to disable sub options at collections> Transaction levelSummary: Customer need to disable sub options in advance collections pay, dispute, adjust and promise and preview at transactions level. Content (please ensure you mask …
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How to add attachments while sending to customer statements emailSummary: How to add attachments while sending statements to customers via email Content (please ensure you mask any confidential information): Our client requirement is …
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Generate seperate dunning letters based due date of invoiceSummary: If system sending final demand letter it must include the dues more than 60 days, If anything less than 60 days should go for Hard demand letter.But in now syst…