Renewal
Discussion List
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Subscription Product End Date & Closed Date , Is it start of the day (00:00:00) or end of the day?For example, the extended warranty subscription Product starts on 01-JAN-2024 and ends on 31-Dec-2024, with a covered asset. when the warranty coverage start? is it on 0…Pravin1Chaudhari 42 views 2 comments 0 points Most recent by Pravin1Chaudhari Subscription Management -
How can we renew on hold subscriptionsIs there a way we can renew the subscriptions which are put "On-Hold"?Anjani02 11 views 1 comment 0 points Most recent by Andrei Tapu-Support-Oracle Subscription Management
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Auto-renew subscriptions source/criteriaSummary: We have some subscriptions that need to have data fixes (to fix Subscription product end dates to co-term to a specific date). When we do these fixes, we curren…Raju Bhupatiraju 1 view 1 comment 0 points Most recent by Daniel Bossier-Oracle Subscription Management
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Bundling in the New OM to OSS FlowSummary: Hello! In the new flow from CPQ to OIC to OM to OSS per the link below, we were wondering if bundling was now available? Overview of Integrating Order Managemen…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 131 views 15 comments 0 points Most recent by Jonatan Molossi Subscription Management -
Is there a way to perform credit check during contract renewal process?Summary: Client wants to perform a credit check on the customer while renewing the subscription and prevent activation of the renewed contract in case of credit failure.…Vamika Sharma 11 views 1 comment 0 points Most recent by Andreea Gel-Support-Oracle Subscription Management
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Is it possible to apply a renewal pricelist for the same item on a renewal subscription?Summary: Is there a way that the type of subscription (new vs renewal) can be used to designate one pricing strategy vs another? Content (please ensure you mask any conf…Vamika Sharma 11 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management
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Enable Renewal RemindersSummary: We currently have renewal reminders setup to go out and have a renewal template that sets the "Enable Renewal Reminders" flag on all draft subscriptions that ar… -
Renewal Forever checkbox - New feature in 23A QuestionSummary: I have a few questions regarding the "Renewal Forever" feature: Is there comprehensive documentation available that explains how this feature operates? If we se… -
Creating Customer while creating SubscriptionSummary: We are pushing subscription from EBS to Subscription cloud. Can we do this as follows: if the customer is not there, it will first create the customer in subscr…Sam Samaddar 21 views 2 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How to switch off the notification email, confirming activation of subscription.Summary: Activation Notification switsching off Content (required): How to switch off the notification email, confirming activation of subscription?Thanks Version (inclu…Elena O 31 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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How to carry the custom attribute value to the autorenewed contract in SMC.Summary: Need to carry over the value of a custom attribute to the autorenewed contract in SMC. Content (required): Ex: There is a custom attribute Quote Number on the c…
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Possibility to change BU for Renewed extended warranty contract from Included Warranty ContractSummary: BU for Renewed extended warranty contract from Included Warranty Subscription Contract Content (required): In our implementation, the assets get shipped from on…
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Synchornize Dates on Subscription Product to Covered LevelSummary: If we change start/end date at product level. We need to automatically sync the dates at cover level. Content (required): Version (include the version you are u…
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Renewal Control on Subscription levelSummary: How to default value to the "renewal Control/Next Renewal Settings" fields in a new Subscription? Content (required): We setup a 'Renewal Rule Template' and ass…Michal Shaked 101 views 1 comment 0 points Most recent by Andrei Ursachel-Support-Oracle Subscription Management -
Need FBDI process to update bulk assets in Subscription ModuleSummary: Is there any process to update bulk assets in Subscription Module. Content (required): Version (include the version you are using, if applicable): Code Snippet …
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Ability to use actionable buttons on Renewal notification EmailsSummary: Business wants to have the ability to send renewal notification emails for subscription, with actionable buttons. So that the customer can accept/reject the ren…KrishnakumarPathipati 31 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management
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How to set default Line Number as a Display sequence number.Summary: Hello Team, We have requirement to set the default line number as the display sequence number in the subscription module. Could please help me how to set defaul…PMANNEM 51 views 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management
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If Customer Acceptance is Required then who will approve the subscription?Summary: In Renewal Controls, If Customer Acceptance is Required then who will approve the subscription? Is there any workflow defined. If yes, where it has been defined…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 157 views 3 comments 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management
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Can we Retain subscription Number upon duplication the existing subscription on to a new oneSummary: is there a way we can retain original subscription number upon duplicating the existing one to a new subscription. Content (required): Version (include the vers…Noorfatima Inamdar 52 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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How to check if a subscription has been renewed or notSummary: How to check if a subscription has been renewed or not Content (required): How to check if a subscription has been renewed or not Version (include the version y…
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How can we change the subscription number of a renewed subscription?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: We need to have the Original Subscription number with a …Víctor-Support-Oracle 42 views 1 comment 0 points Most recent by Víctor-Support-Oracle Subscription Management -
Reminder Process doesn't workSummary Subscription expired in 30 days are not picked upContent Hi, I set up the attached notification rule and template set, and assign it to the subscription rule. Wh…Adam Liu 48 views 6 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle Subscription Management -
Markup on autorenewal is not working for imported subscriptionsSummary: Hi All, We are using autorenewal process for subscriptions. We have imported subscriptions from legacy system without pricing data. Content (required): Renewal …Abhishek Nirgudkar 51 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management -
Contracts are not created in Active status if original contract has currency conversionSummary: Hi Team, We observed this behavior that renewed contract is not created in Active status when the original contract has the currency conversion and conversion r…Abhishek Nirgudkar 21 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle Subscription Management
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I want to sent email notification to subscription creator if there is any error while validating andSummary send email notification for validation error while validating subscription to subscription creatorContent I want to write condition in groovy script to sent emai…AnoopPillai 58 views 1 comment 0 points Most recent by Andreea Cotetiu-Oracle Subscription Management
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Copy price from original Subscription during Subscription RenewalSummary: Hi All, We have a requirement where customer wants to copy the charges and adjustment from the original subscription and create a renewal subscription automatic…Abhishek Nirgudkar 31 views 2 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle Subscription Management
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Is there a way we can copy custom field information after performing Suspend/resume on a product?Summary: We have a custom field SalesPerson on subscription product level. When we suspend the product and resume it the SalesPerson field is blank. Content (required): …Noorfatima Inamdar 21 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management