Debrief
Discussion List
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part exchanges and depot repair for products and parts that are not Asset TrackedSummary: Is there a way to create Repair Orders in Manage Depot Repair UI for Non-Asset items Content (please ensure you mask any confidential information): We have crea… -
Hyperlink/error pop-up feature for OM extension related errors on Work Order Charges Redwood PageSummary: We have created OM extensions that trigger certain business validations for custom DFFs on Work Order Charges Redwood page. These validations get triggered on c…
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Post Work Order Charges by Technician from other BUSummary: We have the business case where field service engineers would be supporting other business units, for example a customer from Netherlands have requested for a r…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics -
Organization to default in Manage Depot Repair Search PageSummary: Organization to default in Manage Depot Repair Search Page Content (please ensure you mask any confidential information): Hi Experts, We want to default Organiz…
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Need to use Source document cost option in Price listSummary: We have a requirement to capture the cost incurred in maintenance+ Mark up % using Price list and push it to Depot Repair to debrief the charges. Content (requi… -
Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…SatyendraSingh Dangi-Oracle 3 views 0 comments 0 points Started by SatyendraSingh Dangi-Oracle Service Logistics
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Push Additional Information DFF from Manage Charges Screen to Costing ModuleSummary: For Costing the Field Service Labor correctly, we need to pass few Additional Information from Debrief Manage Charges Screen to the Costing Module. Is there a w…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Ability to default work order status for Maintenance Work OrdersHi team, Please do let me know if we can default the Work Order Status when creating a Maintenance Work Order from Depot Repair Workbench or Manually? So that when the u…
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24B Feature CAPTURE SERVICE ADDRESS TO CALCULATE TAXES FOR FIELD SERVICESummary: We are interested in this feature because taxes in the US is captured based on Ship To address. But the UI shown here is the Redwood UI. In our implementation, …Satya Balakrishnan-Oracle 12 views 2 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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Post charges - Parts Returned not sending to Costing TransactionsSummary: We are posting charges by debriefing parts used. Included install and deinstall of parts. Parts installed is going to Costing module in the cost accounting txn,…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Date for getting applicable discounts from SubscriptionsSummary: Let's say; Today's date is 27-Jun-24. There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There…Satya Balakrishnan-Oracle 1 view 0 comments 0 points Started by Satya Balakrishnan-Oracle Service Logistics
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Mass upload of service activities in service logistics LOVWe have 3,300 service activities to be uploaded in oracle fusion there is no REST API with POST Function, no FBDI and ADFDI is there anyway to bulk upload these service …Muhammad Yahya 22 views 8 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics -
Item field blank in DebriefSummary: I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this custom…Satya Balakrishnan-Oracle 2 views 3 comments 0 points Most recent by hussamyousufkunju-Oracle Service Logistics
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Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S…hussamyousufkunju-Oracle 3 views 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Return Transaction of Inventory IssuanceSummary: After an Inventory Item is utilized in a Field Service Activity, progresses through debriefing and completion stages, and a corresponding transaction is created…
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Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…hussamyousufkunju-Oracle 11 views 3 comments 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Error Work Order - You must enter valid locator segments.Summary: When posting charges from Manage Debrief Charges and Estimates page for a Work Order, it display the following Error: Error Work Order - You must enter valid lo…hussamyousufkunju-Oracle 57 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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User can submit charges from WO UI but not using REST APISummary: User can submit charges from WO UI but not using REST API Content (please ensure you mask any confidential information): User with Job Role "Customer Service Re…
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Can I set WoNumber field when I POST /crmRestApi/resources/11.13.18.05/customerWorkOrdersSummary: Unable to set WoNumber field while posting /crmRestApi/resources/11.13.18.05/customerWorkOrders Content (required): We are importing ServiceMax Work Order with …
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Accounting Setup for Service Work OrderSummary: Content (please ensure you mask any confidential information): I am looking for a document which explains accounting setups for service work orders. We are usin…
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Generate Preventive Maintenance Generic Service Order for Customer AssetSummary: Hi All We are executing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service. we are following the b…
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Why the Business Unit is defaulting on Manage Charges and Estimate page?Summary: Content (please ensure you mask any confidential information): Manage Charges and Estimates page shows the default Business Unit whereas the work orders belong …
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How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…Abhishek Sinha 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…Muthukumaran J 23 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
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How to add Attachment Object in Manage Charges and Estimates PageSummary: How to add Attachment Object in Manage Charges and Estimates Page Content (please ensure you mask any confidential information): In Service Logistics "Manage Ch…
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REST API for Projects and Tasks to post the Debrief LinesSummary: We are using Service Logistics REST service debriefs/{debriefHeaderId}/child/lines in OIC program to create Debrief Transactions in Service Logistics > Manage C…
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How to push Descriptive Flexfields Information from Manage Charges Screen to Order ManagementWe are trying to store additional information related to Debrief Header Attributes in RCL_DEBRIEF_HEADER_DFF Table Debrief Line Attributes in RCL_DEBRIEF_LINE_DFF Table …