Channel Support
Discussion List
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How to change the order of the skills appearing in the chatbotSummary: Change order of skills in Chatbot Content (please ensure you mask any confidential information): Hi All, We are trying to change the order of the skills that ap…Sreeja Arukala-Support-Oracle 2 views 0 comments 0 points Started by Sreeja Arukala-Support-Oracle Digital Assistant & Mobile -
can't create service request through HCM Digital AssistantAs the title says, after configuring ODA as shown on the community i'm not able to create SR, the chatbot gives below error : We are using Redwood HRHD. you can check th…
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ODA with Cloud ERP not respondingSummary: Embedded ODA with Pre-built skills not responding Content (please ensure you mask any confidential information): We are trying to enable ODA pre-built skill whi…
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I can't use and view the chatbothello, I have assigned the roles: Digital Assistant - Access Role Digital Assistant - Employee Role to a user, but this user cannot access the chatbot How come? Thank youGianfranco Fariello 17 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle Digital Assistant
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Oracle Digital Assistant : Instagram (Webhook Channel)Hi Team, I am trying to integrate ODA chat bots with Instagram messaging. I created items below to enable Instagram chat using "Webhook channel". 1. Developer Account 2.… -
ODA doesn't display salary after a Global Transfer, how can we fix this?Summary: After an employee was global transferred they cannot be provided salary info by the Digital Assistant. What could be causing this and is there a way to resolve …m reynolds-283178 3 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle Digital Assistant
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1Enhancement in AnalyticsSummary: Following is the requirement we have received for analytics "Currently, we feel that the Analytics section of the IDCS ODA has a bit of a limitation when trying…
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where to find IDCS Admin console URL to enable ODASummary: We are trying to activate the ODA for our Cloud HCM application and following the steps mentioned in the URL: https://docs.oracle.com/en/cloud/saas/human-resour…aditiBendwal-Oracle 49 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle Digital Assistant
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Users escalate their queries to an agent administrator within Oracle Digital AssistantHow can users escalate their queries to an agent administrator through generating any a ticket within Oracle Digital Assistant if the assistant is unable to provide a re…Rumaisa Khan 24 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle Digital Assistant
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How to manage lower environments as IDCS is not part of P2T clonningHello Team, This question is raised to know the best practices considered today to maintain lower environments in sync with Production enviornment. IDCS is not a part of…
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Exporting conversations from chatbot to a text fileHi all, I'm looking for ways to export conversations from chatbot to a text file and send it via email. Are there recommendations or changes that I can make to my applic…
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How can we verify Fusion user details when a user accesses the ODA chatbot from a thirdparty channelSummary: We have a ODA chatbot exposed to MS Teams. Now how can we authenticate the user credentials so that the user can access Fusion data ? Content (please ensure you…
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Unable to add the cloned skill in the digital assistantSummary: I have cloned the standard skill and am attempting to add it to my digital assistant. However, some of the skills are not being added to ODA and are displaying …Rumaisa Khan 12 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle Digital Assistant
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Sound notification when a response is received (Web SDK)Hi Gurus I'm doing an ODA implementation and I'm using Oracle Digital Assistant Native Client SDK for Web Is there any option that the end user receives a sound notifica…Vladimir Cordero 31 views 2 comments 0 points Most recent by Leonardo de Barros-Oracle Digital Assistant & Mobile
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Enable sending and receiving emojis (Web SDK)Hi Gurus I'm doing an ODA implementation and I'm using Oracle Digital Assistant Native Client SDK for Web Is there any option that the end user sending emojis? Thanks in…Vladimir Cordero 11 views 1 comment 0 points Most recent by Sherif Bashar Digital Assistant & Mobile
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ODA MS Teams ChannelSummary MS Teams channel is rendering raw URLs instead of Deep linksContent The MS Teams chatbot conversation works fine except the fact that the Deep links are appearin…
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Deep Link in Oracle digital assistant is showing blank windowSummary: When I ask the chatbot to 'Show my onboarding task,' it displays the deep link, but the window that opens when I click on it is blank.
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Oracle Intelligence AdvisorSummary: How to you get access on https://cx.rightnow.com, to be able to raise technical support SRs to help with OIA queries Content (required): How to you get access o…
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ODA integration with Teams in Office 365 GCCHSummary: Our company has moved our Office 365 (including Teams) to Microsoft Azure Government Cloud (GCCH). We are starting our ODA implementation, and we were asked to … -
Copilot with Digital AssistantSummary: Possibility to integrate Oracle Digital Assistance with Microsoft Copilot Content (required): Is there any possibility to integrate Oracle Digital Assistance an…
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Digital Assistant - Employee and Digital Assistant - Manager rolesSummary: I am looking for a Digital Assistant - Employee and Digital Assistant - Manager Role that we attach to the employee and manager who will use the digital assista…Ritwick Chatterjee 107 views 2 comments 0 points Most recent by Ritwick Chatterjee Digital Assistant -
ChannelsSummary: Content (required): Are there any more channels that are supposed/in the road map other than what are currently available? Version (include the version you are … -
Can text appeared while hovering over the DA icon be editable?Can text appeared while hovering over the DA icon be editable? Its Show "Ask" as shown in image attached, can it be changed to any desirable name?
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A Welcoming User Experience (web and teams channels)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na… -
Webhook AuthenticationSummary: Content (required): Integrating Oracle Digital Assistant with a webhook portal. What kind of authentication is required to integrate ODA with Webhook and how th…
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Oracle Digital Assistant - post chat survey feedbackHi Team, Enabled Feedback component(component: "System.AgentConversation") within ODA when the live agent conversation ended with customer. Can we update the customer fe…
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Standard Feature for Calling Reports on Oracle Digital Assistant (ODA)I wanted to inquire about the availability of a specific feature in Oracle Fusion and Oracle Digital Assistant (ODA). Is there a feature or capability in ODA that allows…
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Orace Digital Assistant : Face book MessengerHi team, Messenger Channel: Using OOTB channel type “Facebook Messenger “and can perform the live chat with B2C agent. The requirement is, when the live agent is unavail…
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Can the DA route to reports or generate report in PDF format or any?Dear Team, I hope this message finds you well. I would like to inquire about the capability of Oracle Digital Assistant (ODA) to provide reports. Specifically, I am inte…
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Can the DA route to reports or generate report in PDF format?Summary: Can the DA route to reports or generate report in PDF format?