HR Help Desk

Summary: We are in the final stages of implementation phase one of Oracle Fusion HCM. For our Help desk module we are wanting to create a library of Knowledge. To do so,…

Accepted answer

Neno Kolonich 31 views 2 comments 0 points Most recent by Neno Kolonich Jul 31, 2024 5:16PMHelp Desk

How can I make an HR Help Desk Category field required?

Summary: Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen…

Accepted answer

Ryan Robinson-Oracle 201 views 7 comments 0 points Most recent by Muskan Dhingra-HCM Jul 31, 2024 3:53PMHelp Desk

Redwood- HR Helpdesk - Multiple Business Units

Summary: Hi Experts In HR Helpdesk v23D is it possible to have HRHD categories for multiple business units. I seem to only be able to see the catgories of the default bu…

Received Response

Martina Miskelly 151 views 7 comments 0 points Most recent by Swati S Verma Jul 23, 2024 3:56PMHelp Desk

HR Help Desk

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