HR Help Desk
Discussion List
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HR Help desk Service Request Message Object Workflow is not triggeringSummary: Could not able to trigger Message Object Workflow when ever message is created for HR help desk service request Content (required): Hi, For testing, created an … -
Send notification on ISR Work Request creationSummary: We have implemented Help Desk for Internal Service Requests. When ever an User creates a ISR Work Request in 'My Help' work area, a notification either in app o…
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Redwood Next Gen HRHD - Send a notification to the Primary contact when the request is created.Summary: We have a requirement to send an email to the primary contact when a Next Gen HR help desk request is created. Content (required): I have created the email temp…
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How to enable email notifications for a Service request status change?Summary: hi, I have a problem with email notification, I can't activate email notification on SR status change, while email notification works for a message exchange. Ho…
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Object Workflows not sending emailsSummary: We have created an object workflow, that triggers on creation without any condition, to send an email notification. Email notification is not received. We can s… -
Query to fetch the mapping of Queue and Rule under rules section of ManageServiceAssignmentRules ?Please help me to find the query/table for the mapping of the queue and rule under rules section of manage service assignment rules. -
How to make it read only field - visual builder studio HelpdeskHi, I have scenario where I want to make the Severity field as read only field for the employees. Only the Helpdesk agents are allowed to change the value of the severit…
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NextGen HR Helpdesk: Multiple Schedule for a Queue and Milestone calculationSummary: Hi All, I am looking for a suggestion on implementing multiple schedules for a Queue. We have multiple queues like Payroll, Planning etc. different queues have …
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Agent Presence and Availability tool bar is not available to AgentsSummary: As per the Omni Channel Configuration, we tried configuring step by step even though we are not able set the Presence and Availability for Agent. We're able to …
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HR Help Desk Analytics Dashboard not working properlyIn HR Help Desk dashboard the data is not reflecting properly for roles like Agent, Admin, and Manager In Infolets mainly like Pending Contact Action, My Resolve Time, M…
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Set a time for most browsed articles in Knowledge HR Help Desk?Summary: Hi, is it possible to set a time frame for the section "Browse Popular Articles" in Knowledge Management in HR Help Desk? Basically, we need to set 30 or 60 day… -
Is there away to bulk upload or migrate knowledge articles across environments?Summary: What is the best approach for creating, maintaining and eventually migrating 200+ knowledge articles? Content (please ensure you mask any confidential informati… -
"Assigned To" field drop down doesn't display any valuesSummary: After the creation of the service request, the SR is not assigned to any agent in the queue, and also the "Assigned To" field drop-down doesn't display any valu…
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knowledge base articles as favouritesSummary: Save knowledge base articles as favourites Content (required): Is it possible to save articles as favourites in the knowledge base? I haven't found a way yet, b… -
Auto-resolving HRHD requests in the Redwood HR HelpdeskSummary: We are experiencing difficulties with auto-resolving HRHD requests in the Redwood HR Helpdesk. Despite meeting the criteria for auto-solving (i.e., the HRHD Req… -
Can appointments generate an email in case management?Hi, does anyone know if it's possible to generate an email to an employee after creating an appointment in case management? Could this be stored against the Case? The id…
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…