HR Help Desk
Discussion List
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Redwood - HR Help Desk - Link to HR Helpdesk request in an email notification - version 23ASummary: We are using Redwood Next Generation HR Helpdesk. We have a requirement to embed a link against the Helpdesk Request number in the email notification which is s… -
VBS Field Templates do not hold or save value across layouts - Next Gen Help DeskSummary: We are currently testing Next Gen Help Desk functionality and have noticed that the Field Templates created in VBS and applied to custom fields made in App Comp…
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Case Management: How to generate a pdf lettersSummary: Is it possible to generate letters, for example a disciplinary warning letter from within a case, that can be emailed as attachment? How can this be achieved? C… -
How to extract all the SRs including the screenshots/attachments in Classic HR Help Desk?We would like to extract all the existing HR Service Requests including full discussions, screenshots and attachments in Classic HR Help Desk. Is this possible? -
Job title is blank when adding the Contacts to the Help Desk SRsSummary: When new contacts are added the Job title field seems to blank. Which field is this referring to and how can we fix this so the title shows? Content (please ens…
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Can anyone help in understand how Use Score works in HR Help Desk Assignment Rules?Summary: How Use Score can be used to differentiate HR Help Desk queues? Content (please ensure you mask any confidential information): We have configured different HR H…
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Has anyone used askQuestion rest API to find Knowledge base articles impersonating an employee?Summary: I would like to understand how to use the askQuestion api method to get KB articles impersonating an specific user Content (please ensure you mask any confident… -
Mass migrate or upload assignment rulesHello, We are in the process of migrating from classic Helpdesk to Redwood Helpdesk. We have hundreds of assignment rules currently and I was just wondering if there is … -
How to remove a resource from the resource organization?We have identified some users as resources and added them to the resource organization. How do we remove them as resources later? -
Can anyone explain how a Resource Directory works and how should it be set up for HR Help Desk?What are the ideal steps to be followed to set up Resource Directory and in what sequence? Is the Organization set up first, and then Resources are added? Are Resource T…
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Is it possible to add additional fields fields in SR page without VBCSSummary: We would like to add few additional fields on Service Request page. Is it possible to add additional fields fields in SR page without VBCS? Content (required): …
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Can we Merge tickets in HR HelpdeskSummary: Customer wants to merge multiple tickets with similar issue into a single tickets in HR HelpdeskVenkata Swamy Naidu Koppula 31 views 4 comments 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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Milestone Entitlement Rules report in HelpdeskCurrently under Subscription Management -> Entitlement Management -> Standard Coverage we have defined the template and under this we have created conditions (Category N…
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Manager approval emails approve reject buttons?Hi, We are using nextgen helpdesk (HCM) and have built an object workflow that sends an email to manager if a certain request type is created. I have created an email te…
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Standard Dashboard Knowledge Management ViewsSummary: Running the standard dashboard "Knowledge Manager Views" and setting the filter Show View: SR Links here I have this graph Doing some data comparison between th…
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How to Hide Inline Attachments in Attachments Category in HR Help DeskHello All, We are trying to Hide the Inline Attachments in Attachments Category in HR Help Desk SR Request Page. We have checked below Profile Options but couldn't able …
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How to hide Product Code in HR Help Desk SRHello, We are trying to hide "Product Code" in HR Help Desk as per business requirement. We tried through sandbox but couldnt able to do. Can anyone guide the way.
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Redwood Helpdesk - Can you Add Fields to landing summary page?Are you able add fields to the landing summary page? We are able to so this on the responsive helpdesk so why can this not be accomplished in Redwood -
how do i install p6 eppm on azure cloudSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to import Inline Attachment via Import management?Summary: In some cases, HRHelpDesk Request related messages contain attachments that are inserted within the body of the email or message. We need to import inline attac…
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Canadian French Language Code is not working as expected.Summary: fr-CA' language code is not working as expected in EL Expression Content (required): Requirement: Business need translations on a custom text in Canadian French…
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How to translate tagged SR Category in Knowledge ArticleSummary: We are currently utilizing English, Spanish (MX), and Canadian French for Knowledge Locale usage. We have completed translation of SR Categories and Articles, h…
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What is the reference element for keeping a resource inside a queue?Summary: Hi, Our client encountered an anomaly on an sme this resource (sme) changed from an internship type contract to a fixed-term contract, thus changing the matricu…