HR Help Desk
Discussion List
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Notification to Assignee when user adds a messageHi, has anyone been able to set up a Bell Icon notification that triggers when a user adds a message to a Request in Redwood HRHD? I have tried adding triggers to the HR… -
Alerts or Reminders in Redwood Help Desk or Case ManagementSummary: Alerts or Reminders in Redwood Help Desk or Case Management Content (required): Has anyone developed alerts or reminders in Redwood Help Desk or Case Management…
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Restricting knowledge article based on custom user groupsSummary: Restricting knowledge article based on custom user groups Content (required): We have a requirement to create two set of similar knowledge article e.g. HR polic… -
Redwood - HR Helpdesk - AuditingSummary Is HR helpdesk auditing availalble if you do not have a licience for Service. My customer is only using HR Helpdesk. Content (required): I know that auditing is …
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Next Gen Help Desk Saved Search - Share with specific RolesSummary: Hello, We have noticed that within the Next Gen Help Desk Saved Search functionality, there is the ability to share the Saved Search with other users. One of th…
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Publish button is disabled in VBCSSummary: Unable to apply the changes in Help Desk pages due to 'Publish' button is disabled in VBCS. Content (required): Has anyone faced this issue on VBCS pages. I hav…
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Case worker should see their case onlySummary: Ideally a case worker should be able to see a case where he/she is the primary owner or a part of team. Right now, a person who has a case worker role is able t… -
Help Desk Bulk Load KB ContentSummary: We are in the final stages of implementation phase one of Oracle Fusion HCM. For our Help desk module we are wanting to create a library of Knowledge. To do so,… -
How can I make an HR Help Desk Category field required?Summary: Our HR Help Desk automatic (OmniChannel) routing rules are all based on the Category selected when submitting a request. In order to ensure a Category is chosen…