Discussion List

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  Exception during RestAction error in the Case page after 23D upgrade

  Summary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…

  Accepted answer

  Jhansi K 329 views 11 comments 1 point Most recent by Saloni_Sahu Jan 27, 2025 4:47PMHelp Desk
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  Product Group is not populating any list of values in Create Service Request page

  Summary: Hi Experts, I am trying to find list of values against product Group but i could not find any values. Screen shot for your quick review and reference. Please le…

  Received Response

  Joshna 124 views 10 comments 0 points Most recent by Badri-Oracle Jan 22, 2025 8:55AMHelp Desk
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  Redwood Next Gen Help Desk on Mobile App

  Summary: Struggling to get Help Desk tab or the My Help application to appear on the springboard. Having read the implementation guide, in regards to the My Help applica…

  Accepted answer

  Simon Kaplun 64 views 6 comments 0 points Most recent by Rishu Verma Jan 19, 2025 11:16PMHelp Desk
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  Internal Notes

  Dear colleagues, I am inquiring about the possibility of activating internal notes or conversations for HR-Helpdesk Requests. I have attempted to establish a collaborati…

  Accepted answer

  Kev303 94 views 14 comments 2 points Most recent by Suresh Manoj Kumar-Oracle Jan 5, 2025 5:43AMHelp Desk
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  Time Remaining incorrect when milestone status is paused

  Summary: Since 23C has been applied, we have noticed that the when the Service Request is placed in a Waiting status and the milestone is paused the time remaining displ…

  Received Response

  Jonny Varley 43 views 10 comments 0 points Most recent by Mohamed_Hossam Dec 30, 2024 9:26AMHelp Desk
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  How to Link Token in Manage Messages

  Summary: Creating custom token in Manage Messages task, need to link it to value Content (required): I am using Manage Messages to edit the SVC_EMAIL_ACK templates for H…

  Accepted answer

  JP Lyon 90 views 5 comments 1 point Most recent by JP Lyon Dec 17, 2024 3:23PMHelp Desk
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  Unable to find a resource in HR Helpdesk 23B

  Summary: Good Afternoon Experts, I need to pick your brains on help desk resources. A newly created contingent worker has been created. They have the Next Gen HR Helpdes…

  Received Response

  Martina Miskelly 354 views 15 comments 1 point Most recent by Jacob Few Dec 17, 2024 2:42PMHelp Desk
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  What is the groovy Script for an SR is updated

  Summary: Hi Experts! Can someone please help me with the groovy script that can be used if the SR has been updated. So if Agent updates, employee is notified and if empl…

  Received Response

  Sudita 81 views 4 comments 1 point Most recent by Rasheed24 Dec 13, 2024 8:43AMHelp Desk
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  HR Help Desk Service Requests are not getting created from inbound e-mails as expected.

  Summary: i went through Oracle Documentation - Doc ID 2524716.1 . SVC_INBOUND_EMAIL_ADDRESSES = pod_name-test.fa.intservice.incoming@workflow.mail.ca2.oraclecloud.com in…

  Received Response

  Ganesh Purnima 275 views 11 comments 1 point Most recent by Ryan Robinson-Oracle Dec 11, 2024 5:59PMHelp Desk